We go to great lengths to ensure our customers always get what they need.
Don’t just take it from us, our customer feedback says it best.
Don’t just take it from us, our customer feedback says it best.
“Best broadband provider in Ireland hands down.”
“Digiweb provided me with proper broadband when the other companies refused or failed. I live in a very rural area and have been years battling for a connection.”
Anytime I spoke to a customer service representative it was a good experience, always helpful and genuinely interested in my call. I would rate Digiweb No.1 for dealings with customer service.
“Good value for money and good customer service, very pleasant and helpful.”
“Reliable service. Friendly staff. All hassle free.”
“If there is an issue it is speedily resolved. Great customer service!”
“Very straight forward service, very professional – no hard sell.”
“Support staff are real local people, not a multiple choice recorded voice or someone a thousand miles away”
“Excellent service and friendly support”
“Any problems are quickly sorted and service is very competitively priced.”
“Easy to get in touch with and always very helpful.”
“Reliable, fast and worth the price”
“Tech support has always been there when Eircom drops their backbone”
“Great service in any department you contact – all well trained”
“Digiweb are always very friendly and give clear information. Everyone there does the best they can. Service is more personalised than the other companies. Their rates are better than everybody else too. Thank you and keep it up!”
“Great customer service and transparent pricing”
“Fast, effective service and communication”
“I’m using Digiweb service for about 2 years. I was transitioned from Smart, and since then didn’t change anything regarding the ISP. But then I decided to get a better speed plan, so I contacted Digiweb via online chat. Specialist Grainne helped me with everything so fast and professional, helped me with choosing my new bill plan (which turned around to be even cheaper than I thought) and answered all of my questions – just made my day 🙂 so now I’m waiting for my new super-fast internet.”
Thank you once again, Grainne, you are best!!! 🙂
Ordered on web chat – easy and straight forward. Plus 100% Irish company.
Delighted with Digiweb, I’ve been a customer for a few years and they’ve always been helpful and efficient when getting any issues sorted out, I recently enquired on their Facebook page about Fibre Broadband and their online team got back to me quickly and were very helpful at explaining it, the best broadband and phone company in Ireland for sure!
I’m a Digiweb customer for several years, their service and customer care are excellent. I extended and upgraded to Fibre Broadband with the help of Debbie today, she is very professional and lovely to talk to. I would recommend Digiweb to anyone who is looking for great customer care and broadband.
I’ve been with Digiweb since 2007, great service and great value. Doubt if I’ll ever move from them.
“Top Service. Couldn’t be happier with it”
Reliable, Consistant, economic.
“Efficient, courteous, reliable service that beats the pants off all the competition! Furthermore, the price is reasonable for the service we receive”.
“Great value and fast internet. Customer service was friendly and professional”.
“Great support staff!!”
“Great support service!!”
“Great support service!”
“Great company, nice people!”
“They respond to problems instantly & courteously”.
“Great value for money, great service, friendly staff”.
“I love the personal approach of the technicians and how patient and generous they are to listen and help”.
“Easy to deal with, great customer service!!”
“I would recommend Digiweb because it’s local, customer service not only talk but listen to their customers. They can answer the trickiest of questions without having to think of the answer. Very professional”.
“Very good quality of service at a competitive price. Good value for money”.
“Irish company and reasonably priced, with very fast installation too. I was connected 3 days after first phone call”
“Great customer service, fast and efficient”.
“Digiweb’s Customer service is great to deal with”.
“Consistent service, rarely have a fault”.
“Great product, excellent customer service in all departments”.
“Quick answers and resolution”.
“The level of customer service exceeds my expectations”.
“Great service and customer care”.
“I’ve been a customer for years and it’s been a great service with no complaints. Reasonable amount I pay for my bundle”.
“Never had a problem, customer service was always brilliant, always helpful”.
“Very fast and very little problems!”
“Reliable, consistant, economic!”
“I have been with Digiweb for several years and I have always found their customer service excellent and easy to access”.
“Digiweb delivered what they said from the outset, good support”.
“Fast transfers / fast connection / 0 problems with internet / comfortable ways to pay bills / no annoying phones when I’m late with the payment / i’m about 5 years with Digi and still happy”. 🙂
“I am happy with the service provided and when I had a problem Digiweb sorted it before I had enquired about it. Very good”.
“I’ve never had any problems with Digiweb since I’ve had it”.
“Extremely helpful and accommodating”.
“I have been a customer for many years for both Broadband and Hosting products and have never had any issues! It’s great to be able to get these products from an Irish company that genuinely cares about their customers. I would recommend them to anyone!”
“Always provide a great customer experience when calling into enquire about anything. Always more than helpful to do anything they could”.
“Great service, fast, reliable and tech support staff are brilliant.”
“Very Excellent service using the chat available on the Web. The response was fast and very accurate!”
“I am a long time a customer and very happy with my package, a very helpful team and a great service”.
As a customer of over 5 years I find Digiweb the best broadband and phone provider by far in Ireland. Their customer service team are so helpful, I’ve never had a problem which couldn’t be solved. I would highly recommend Digiweb for broadband/phone. Their offers, their staff and their high quality of service cannot be beat!
“Service is always very helpful, friendly and useful. It’s my pleasure to be one of your customers”.
“Signed up today with the help of Grainne, I was delighted with the well balanced interaction- professional and friendly! Felt confident in my purchase and look forward to being a customer as all my questions were answered and I signed up for exactly what i wanted no malarky!”
“Thanks to Barry in sales for getting me Fibre broadband when Eircom and Vodafone said it was impossible. Barry kept us informed at all times of the progress of the order. I am delighted with the Fritz!Box Modem which is amazing and brilliant because it’s free. My experience with Digiweb is brilliant and I would highly recommend this service to my friends. Thank you!”
“I spoke to Ryan on the Digiweb’s chat support. He was very competent and helped me with my query efficiently and effectively. Recommended service”.
“I am a customer of Digiweb for the past 2 and a half years and I have had no trouble at all. Brilliant customer service! Especially Michelle!! Put my mind at ease when I called today regarding my account. Can’t wait to get the parental control modem when it’s available in our area!!”
“A good reliable service never goes down, A very helpful and friendly staff would recommend Digiweb to anyone”.
“Digiweb is a great company to deal with. Very helpful team in a sense of customer service and technical support, upgrades etc. I have to add that Gillian in Digiweb is a real asset – highly skilled and informative!”
“Very quick and painless – I just had a few questions so used the chat option and was able to get my answers very quickly with little disruption to my day”.
“As I’m a new customer in Digiweb, I am very happy with their home broadband and phone service. Their staff have been very helpful and friendly whenever I have needed to chat with them and help me”.
“Great service! Answered everything I asked quickly and upgraded very quickly too”.
“Just off the phone to Grainne in customer service. It was second to none!! Very impressed”.
“Im so happy to be part of the Digiweb family now, the two girls who have help me set up were so helpful and explained my plan very well.. thank you so much to Gillian and Christine. highly recommended.”
“I spoke to a lovely girl called Grace, she recommended the right package for my home and explained everything involved, I can’t wait till I’m installed”.
“Looking forward to getting super fast internet. Stone Age stuff at present. The sales team were very helpful and a pleasure to deal with . Thanks for all your help Digiweb”
“I am very happy with their service.I recently upgraded to efibre after moving house. Debbie, who dealt with my accounts was very helpful. She helped a lot to resolve the issues with moving house, she even rang me back several times , really appreciate her dedication to work . Already introduced this to three new customers. Good package for cheap price.”
“I have to say Digiweb customer service is great. A special thanks to Debbie and Grace who helped me a lot today and explained everything very easy plus I am saving loads on moving from my current provider. Looking forward to using the broadband.”
“Delighted with the fast and efficient way my new order was dealt with today. I would recommend them to everyone.”
“Digiweb recently worked closely with me for 2 months+ patiently getting DSL service installed. At all times have I received professional help and support during line installation. Well done, Mark at Digiweb!”
“Very quick and easy to apply for broadband online. The online operators who i chatted to, Christine and Grainne were most helpful and polite.”
“Have to say its great to be part of Digiweb…it’s fab and fast!”
“I had a problem with my modem after thunder and lightning, I was told that these issues were not covered by insurance so would have to incur a charge for a new modem. I could get a new one for free if I signed up to another 12 month contract!!!! I was happy to do the latter as I’ve never had an issue before,thank you so much for your speedy delivery and your technical team are a pleasure to deal with.”
“Very happy with the service call to Gillian, she was most helpful and I’m sure will deliver on the package as promised”.
“Brilliant service and excellent customer service will recommend!”
“Moving house at the end of the month, stressful time but Grainne in customer care was fantastic. All done and dusted in a few minutes! Due to this excellent service I am delighted to continue to be a Digiweb customer.”
“Since needing to change from my current provider I chose Digiweb for my next broadband provider. Customer service I have to say was very professional with the level of knowledge about the product/service they provide. Not once did Gillian stall when asked a question and she also made me feel at ease when talking about the technical jargon associated with broadband i.e. megabytes,GB, Fibre etc. Never would my previous provider take the time to listen never mind answer the questions asked.
Since being referred to by a pal who is also a Digiweb customer, He receives a € 30 credit to his account, now what company do this are definitely few and far between.
And to put the cherry on the cake I was also told that once Fibre is available I will be upgraded free of charge.
So if this is the way customer service is I can’t wait to receive my package and I won’t be leaving Digiweb. But I will state this if anybody was thinking of leaving their current provider then I’d say go with Digiweb as they are local too, if you do don’t forget to mention my name.”
“Great and very fast internet provider. Highly recommend it to anyone. Staff is very polite and helpful like Barry that was a huge help yesterday. A+++++ for the service”.
“Digiweb is great. I have never had a problem with my connection (3 years so far) and every time I’ve had to sort something out with them (billing, offers, etc) they have always been polite and very friendly. Straight to the point. Special mention to Natasha my last customer support agent via chat, she was great! Keep up the work guys!!” 🙂
“I have been using Digiweb broadband for over 4 years and by far the best Internet I have ever used compared to a competitive company. As I move away from home for college I intend to stay with it.”
“I would like to thank Grainne in Sales for all of her help in getting broadband sorted out for me. I have spent the last couple of years battling with Eir and their ‘We can’t do anything about it’ attitude and Grainne has gone out of her way to help. I think she was as happy as I was to get the great result!”
“Ordered on web chat. It was easy and straight forward. Plus 100% Irish company.”
“Great broadband. Love it. Excellent Irish based customer service and support.”
“As a long term customer with Digiweb (5 years), I am very happy with their Metro broadband service and their staff have been very helpful and friendly whenever I have called. Great to keep business local.” 🙂
“Well I’m delighted to be part of the Digiweb family as the lady on the phone was great and not only that she had a laugh with you over the phone. As my previous provider Eircom is €60 a month I can just say “WOW”. I was shocked to hear that I would be saving €15 a month if I switched and I did all thanks to Gillian great help and highly recommended”.
“When Digiweb offered me such a significant reduction in our monthly telephone and broadband bill I could hardly believe it was true! 5 months later I am happy to say that this is definitely the case with no hidden charges and excellent service. It’s fantastic that we have such a great option from a local company”
“I am must say I am 100% satisfied with the service from Digiweb, and that the overall experience is great. I fully recommend Digiweb to any other businesses looking at reliable service”.
“My name is Sinead Hiney and my company New Faces Beauty Clinic moved our business to Digiweb about six months ago. I have been very happy with both the service we received and of course the decrease in costs for our phone and broadband!”
“The best ISP in Dublin”
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